Tuesday, January 11, 2011

Cleveland Clinic Foundation: What is a Patient?

I had the privilege of meeting several physicians and surgeons at the Cleveland Clinic.  On December 1, 2010, I was struggling to find my way to the radiology.  I was shocked to have a "white coat" (an actual medical doctor - not even my doctor) help me to the elevator.

I looked on the kind doctor's coat and noticed a pin that I saw on many labels throughout the Clinic: "Patients First."  

Here is a page from the Cleveland Clinic website  http://goo.gl/Z6Ddr - I hope it serves as an inspiration for other physicians, nurses, hospital administrators.

Kudos Cleveland Clinic.

[and thanks and all credits to Cleveland Clinic Foundation for the use of the important message and accompanying photograph]

What is a Patient

A patient is the most important person in the Institution - In person or by mail.

A patient is not dependent on us - We are dependent on them.

A patient is not an interruption of our work - It is the purpose of it.

The patient is not an outsider to our business - They are our business.

The patient is not someone to argue or match wits with.

The patient is a person and not a statistic.

It is our job to satisfy them.
-William E. Lower, M.D.
The Cleveland Clinic Foundation
February 1921

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